THE QUESTION: You are a bank teller in a busy branch office of a local credit union. One day when the lobby is filled with lines of customers, a longtime member comes to your window, throws down an envelope with cash and an account number written on it, and says, “Mark, please deposit this $1,000 into my company’s account. I don’t have time to wait.” She turns and walks out. When you count the cash, there is actually $1,500 in the envelope.
WHAT’S YOUR ANSWER?
A. You advise your supervisor about the situation and follow her instructions.
B. You call the customer, let her know that there is actually $1,500 cash, and ask what she would like you to do.
C. You make the $1,000 cash deposit as the customer has instructed, and you hold the $500 cash until she returns.
D. You make the $1,000 cash deposit as the customer has instructed, and try to contact her later concerning instructions for the additional $500 cash.
WHAT’S MY ANSWER?
I picked D: You make the $1,000 cash deposit as the customer has instructed, and try to contact her later concerning instructions for the additional $500 cash.
While I picked D, I really feel like I would’ve chosen both A and D in a real life situation. Since there were clear instructions from the customer to deposit $1,000 I should do so. I don’t see a reason to hold up that transaction. The question is what to do with the other $500. I would consult my supervisor, as well as call the customer to inform her of the additional $500.
Well what do you think? Agree? Disagree? Let me know your answer and why in the comments below.