What Does Engaged Mean? The Quiet Guy Can Speak Up! [Interview with Tim Carroll #6051]

What does engaged mean to your employees? You may have read my recent interview with Ileane Cazan and how she defined engaged as her ability to be recognized as a valuable member of the company though the Novareté Kudos platform.

Now we have the chance to hear from Tim Carroll (#6054 in this article) and how Novareté gave him a voice. This voice positively impacted his job and lead him to opportunities to work directly with his companies CEO. Check out his experience as a Gen X’er.

How would you describe yourself?

I tend to be quiet at first, but open up quickly.  I like to set standards and lead complex projects to completion.  I’m mostly a misanthrope outside of work, preferring not interacting with people outside my immediate social circle much, other than online, where I find it easier.  I’m not the person shmoozing at the bar.

How much time do you spend on Novareté a week?

I spend probably about 15-30 minutes per day, on average.

How does Novareté help you do your job better?

The Broadcast contribution cards work well as a central sounding board for ITIS notifications.  This became particularly noticeable when we had the email server outage and my use of Novareté was able to disseminate information to everybody quickly.

It’s a tool I’ve come to rely on.

How has Novareté impacted your professional success?

It helped me to be identified as an active “under the radar” culture participant, which has lead to great professional development opportunities and may lead to more down the road.  For example, I’m working directly with Fulton (the CEO) on some projects.

How does Novareté help you engage at work?

Broadcast contribution cards allow for mass communication in a more effective and less annoying way than traditional email. They also allow engagement from people without the dreaded “reply all” that everybody hates. This leads to conversations that just wouldn’t otherwise happen.

Novareté opens opportunities to communicate with people outside my team.

Why did you start using Novareté?

Being the tech guy and company supporter I am, I believe in trying new products rolled out to the company extensively.  But even though that’s why I started using Novareté, it became a habit because it does it’s job well and the [Novareté support team] is responsive to feedback – it’s a part of how I approach my job and the company I work for.

If, god forbid, I ever left, I’d try to get the new company to buy in.

How would you describe Novareté to that new company?

To me, it’s a communication engine for company interests and culture with an emphasis on tying those conversations to company values and ethical standards.  Novareté uses ‘alignment’ a lot in the literature.  It does that for the managerial audience (particularly with the analytical features). But even for the casual user, there’s a reinforcement aspect that puts it at a level above other offerings that focus strictly on communication without the cultural tie-in.


Tim Carroll is the IT Infrastructure Lead.  He heads everything IT (and beyond) Infrastructure.  He sets the standards, goals, and projects and lead them to completion. Tim has been at XS for over 11 years.  His hobbies are aviculture, music production, video games, TV, software development, photography (new), and much more.